Terms of Service

Terms of Service

Welcome to ishoesx.com ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website (ishoesx.com) and the purchase of our products (women’s boots, rain boots, short boots, tall boots, winter footwear) for delivery to the United States, Europe, and other service areas. By accessing, browsing, or using our website, or placing an order with us, you ("you" or "user") agree to be bound by these Terms, our Privacy Policy, and any additional terms referenced herein. If you do not agree to these Terms, please do not use our website or purchase our products.

1. Eligibility

To use our website and purchase products, you must:
  • Be at least 18 years of age (or the legal age of majority in your jurisdiction)
  • Have the legal capacity to enter into a binding contract
  • Provide accurate, complete, and current information when creating an account or placing an order
  • Reside in a country where we offer shipping (United States, select European countries, and other specified regions)
We reserve the right to refuse service to any individual or entity at our sole discretion, including if we suspect fraudulent activity or violation of these Terms.

2. Account Creation

When creating an account on ishoesx.com, you agree to:
  • Use a valid email address and create a secure password
  • Maintain the confidentiality of your account credentials and not share them with third parties
  • Notify us immediately at support@ishoesx.com if you suspect unauthorized access to your account
  • Accept responsibility for all activities conducted through your account
We reserve the right to suspend or terminate your account at any time, without prior notice, if you violate these Terms or engage in conduct that we deem harmful to our business, other users, or third parties.

3. Product Information and Orders

3.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our products, including size, color, material, and functionality. However, we do not guarantee that product images, colors, or descriptions are 100% accurate due to variations in device displays, lighting, and manufacturing batches. If you have questions about a product, please contact us before placing an order.

3.2 Order Placement and Acceptance

When you place an order on our website, you are submitting a binding offer to purchase the selected products. We reserve the right to accept or reject your order at our sole discretion, including cases where:
  • Products are out of stock or discontinued
  • Pricing or product information is incorrect (e.g., typographical errors)
  • We suspect fraudulent payment or order details
  • Shipping restrictions apply to your location
You will receive an order confirmation email after submitting your order, but this does not constitute acceptance. Your order is only accepted when we send a shipping confirmation email with tracking information. We may cancel an order at any time before shipment and refund any payments received.

3.3 Pricing and Payment

  • All prices are displayed in the currency specified on the website (USD, EUR, etc.) and do not include taxes, duties, or shipping fees unless otherwise stated.
  • Taxes and duties are calculated based on your shipping address and are the responsibility of the customer. For European orders, VAT (Value Added Tax) may be applied in compliance with EU regulations.
  • We accept payment via major credit cards, PayPal, and other secure payment methods specified on the website.
  • Payment must be completed at the time of order. We reserve the right to cancel orders if payment is not processed successfully.
  • Third-party payment processors (e.g., Stripe, PayPal) handle payment transactions, and their terms of service also apply. We do not store your payment details (see our Privacy Policy for more information).

4. Shipping and Delivery

4.1 Shipping Locations

We ship to the United States (including Alaska and Hawaii) and select European countries. Please check our website for the full list of eligible shipping destinations. We do not ship to PO boxes, APO/FPO addresses, or international territories not listed.

4.2 Shipping Times and Fees

  • Shipping times vary by location and shipping method selected at checkout. Estimated delivery times are provided on the website but are not guaranteed (e.g., delays due to customs, weather, or carrier issues).
  • Shipping fees are calculated based on your location, order weight, and shipping method. Free shipping may be offered for orders meeting minimum purchase requirements, as specified on the website.
  • You are responsible for providing a valid and accurate shipping address. We are not liable for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to an invalid address, you may be required to pay additional shipping fees for re-delivery.

4.3 International Shipping

  • For European orders, customs duties, taxes, and fees are the responsibility of the customer. We are not responsible for delays caused by customs processing.
  • You agree to comply with all import regulations and laws of your country. We are not liable for orders seized or rejected by customs.

5. Returns and Refunds

5.1 Return Eligibility

We offer a return policy for unused, unworn, and undamaged products in their original packaging, with all tags attached, within 30 days of delivery. Customized or personalized products are non-returnable unless defective.

5.2 Return Process

To initiate a return:
  1. Contact us at support@ishoesx.com with your order number and reason for return.
  1. We will provide you with a return authorization number (RA) and return shipping instructions.
  1. Ship the product back to us in accordance with the instructions, including the RA number.
  1. You are responsible for return shipping costs unless the product is defective or we shipped the wrong item.

5.3 Refunds and Exchanges

  • Once we receive and inspect the returned product, we will process your refund to the original payment method within 7-10 business days. Shipping fees are non-refundable unless the return is due to our error.
  • Exchanges are subject to product availability. If the requested size or color is out of stock, we will issue a refund instead.

5.4 Defective Products

If you receive a defective product, please contact us within 7 days of delivery with photos of the defect. We will provide a replacement, refund, or repair at our discretion, free of charge.

6. Intellectual Property

All content on ishoesx.com, including but not limited to product images, logos, text, graphics, trademarks, and website design, is the exclusive intellectual property of ishoesx.com or our licensors. You may not copy, reproduce, distribute, modify, or use any of this content without our prior written permission.
Our brand name "ishoesx" and related trademarks are protected under applicable law. Unauthorized use of our trademarks is strictly prohibited.

7. Limitation of Liability

To the maximum extent permitted by law, ishoesx.com shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.
Our total liability for any claim related to these Terms or your purchase shall not exceed the total amount paid by you for the specific product(s) in question. We are not liable for any damages caused by third-party service providers (e.g., payment processors, shipping carriers) or events beyond our control (e.g., natural disasters, pandemics, customs delays).

8. Indemnification

You agree to indemnify, defend, and hold harmless ishoesx.com, its owners, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses (including attorney fees) arising from:
  • Your use of our website or products
  • Violation of these Terms or applicable laws
  • Infringement of third-party intellectual property or rights
  • Fraudulent or unauthorized use of your account

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, wars, strikes, riots, pandemics, government regulations, or technical failures.

10. Third-Party Links

Our website may contain links to third-party websites or services (e.g., social media platforms, payment processors). These links are provided for convenience only, and we do not endorse or control the content or practices of third-party sites. We are not liable for any damages or losses arising from your use of third-party websites, and you agree to review their terms of service and privacy policies before using them.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [insert governing jurisdiction, e.g., State of California, USA or England and Wales], without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website shall be resolved in the courts of the governing jurisdiction, unless you and we agree to alternative dispute resolution (e.g., mediation).
For European customers, nothing in these Terms shall limit or exclude your statutory rights under EU law, including the Consumer Rights Directive.

12. Modifications to These Terms

We may modify these Terms from time to time to reflect changes in our business practices, legal requirements, or industry standards. Modified Terms will be posted on our website, and your continued use of our website or purchase of products after the modifications take effect constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must cease using our website and services.

13. Contact Us

If you have any questions, concerns, or disputes regarding these Terms of Service, please contact us at:
Website: ishoesx.com
We will make reasonable efforts to resolve your inquiry promptly.