Return Policy

Return Policy

At ishoesx.com, we want you to love your new boots as much as we do. If for any reason you’re not completely satisfied with your purchase, we offer a straightforward return policy designed to make the process easy and transparent—whether you’re shopping from the United States, Europe, or any of our eligible shipping destinations.

1. Eligibility for Returns

To qualify for a return, refund, or exchange, your item(s) must meet the following criteria:
  • The product(s) must be unused, unworn, and undamaged (no scuffs, stains, or signs of wear on the material, soles, or hardware).
  • All original packaging (shoe boxes, dust bags, tissue paper) must be intact and included with the return.
  • Original tags, labels, and brand insignias must remain attached to the product.
  • The return must be initiated within 30 days of the delivery date (as confirmed by your shipping tracking information).
  • Customized, personalized, or made-to-order products are non-returnable and non-refundable unless they arrive defective or damaged.
  • Final sale items (marked as "Final Sale" on the product page) are not eligible for returns, refunds, or exchanges.

2. How to Initiate a Return

Follow these simple steps to start your return:
  1. Contact Our Support Team: Send an email to support@ishoesx.com with the subject line "Return Request - [Your Order Number]". Include your full name, order number, the name of the product(s) you wish to return, and a brief reason for the return (e.g., "size doesn’t fit", "color differs from website").
  1. Receive Return Authorization (RA): Our team will review your request within 1-2 business days and send you a unique Return Authorization (RA) number, along with detailed return shipping instructions (including our return warehouse address). Do not ship any items back without first obtaining an RA number—unauthorized returns will not be processed or refunded.
  1. Package Your Return: Securely pack the product(s) in their original packaging (or a sturdy alternative) to prevent damage during transit. Include a copy of your order confirmation email or a note with your RA number, order number, and full name inside the package.
  1. Ship Your Return: Send the packaged item(s) back to us using the shipping method specified in our return instructions. We recommend using a trackable shipping service and retaining the tracking number for your records—we are not responsible for lost or misdirected return shipments.

3. Return Shipping Costs

  • U.S. Customers: You are responsible for covering return shipping costs unless the product is defective, damaged, or we shipped the wrong item (e.g., incorrect size, color, or style). In cases of our error, we will provide a prepaid shipping label via email.
  • European Customers: Return shipping costs are the responsibility of the customer, except in cases where the product is defective, damaged, or incorrectly shipped. For EU-based returns related to our error, we will cover standard shipping costs via a prepaid label compatible with European carriers (e.g., DHL, UPS).
  • International Customs Fees: For returns from Europe, any customs fees or duties incurred during the return shipment are the responsibility of the customer. We do not reimburse these fees unless the return is due to our error.

4. Refunds

  • Once we receive and inspect your returned item(s) (typically 3-5 business days after delivery to our warehouse), we will verify that it meets our return eligibility criteria.
  • Approved refunds will be processed to your original payment method within 7-10 business days. Please note that processing times may vary depending on your bank or payment processor—you may need to allow an additional 3-5 business days for the funds to appear in your account.
  • Refunds cover the full purchase price of the product(s) but do not include original shipping fees (unless the return is due to our error).
  • If your return is rejected (e.g., item is worn, missing packaging, or outside the 30-day window), we will notify you via email and can ship the item back to you at your expense. If you decline to have the item returned, we reserve the right to dispose of it after 30 days of notification.

5. Exchanges

  • We offer exchanges for eligible products, subject to availability of the requested size, color, or style.
  • To request an exchange, indicate your desired replacement (e.g., "exchange size 7 for size 8") in your initial return request email.
  • If the requested exchange item is in stock, we will process it once we receive and inspect your returned product. We will ship the replacement to you free of charge (for both U.S. and European customers) unless the exchange is for a higher-priced item—you will be invoiced for the price difference before shipment.
  • If the requested exchange item is out of stock, we will automatically issue a refund to your original payment method instead.

6. Defective or Damaged Products

  • If you receive a product that is defective (e.g., broken zipper, torn material, faulty stitching) or damaged during shipping, please contact us at support@ishoesx.com within 7 days of delivery with:
    • Your order number
    • Clear photos of the defect or damage (including the product packaging if damaged during shipping)
    • A detailed description of the issue
  • We will review your claim and, at our discretion, offer one of the following solutions:
    • A free replacement of the same product
    • A full refund (including original shipping fees)
    • A partial refund (if you wish to keep the defective item)
  • For defective products, we cover all return shipping costs (via prepaid labels) and any associated customs fees (for European returns).

7. Size Exchanges & Fit Guidance

  • We understand that finding the perfect fit is important—our product pages include detailed size guides (with U.S., EU, and UK size conversions) to help you choose the right size. If you’re unsure about sizing, please contact support@ishoesx.com before placing your order for personalized fit advice.
  • Size exchanges are treated the same as standard returns—they must meet our return eligibility criteria (unused, unworn, original packaging) and are subject to product availability. We do not offer additional discounts or waived shipping fees for size-related returns.

8. Contact Us

If you have any questions, need assistance with initiating a return, or want to follow up on a return status, please contact our customer support team at:
Website: ishoesx.com
We aim to respond to all return-related inquiries within 1-2 business days and resolve issues as quickly as possible.