Shipping Policy

 

Shipping Policy

At ishoesx.com, we strive to deliver your new boots quickly, securely, and reliably—whether you’re located in the United States, Europe, or any of our eligible shipping destinations. This Shipping Policy outlines our delivery options, timelines, fees, and important details to help you understand the shipping process from order placement to delivery.

1. Eligible Shipping Destinations

We currently ship to the following regions:
  • United States: All 50 states, including Alaska, Hawaii, and Puerto Rico. We do not ship to PO boxes, APO/FPO addresses, or U.S. territories not listed.
  • Europe: Select European countries, including Austria, Belgium, France, Germany, Italy, Netherlands, Spain, United Kingdom, Ireland, Sweden, Denmark, Finland, Portugal, Switzerland, and Luxembourg. For a full list of eligible European destinations, please check our checkout page or contact support@ishoesx.com.
  • Restrictions: We reserve the right to limit shipping to certain locations due to customs regulations, shipping carrier restrictions, or logistical constraints. If your location is not eligible, you will be notified during checkout.

2. Order Processing Time

  • All orders are processed within 1-2 business days (Monday-Friday, excluding weekends and major holidays). Processing time includes order verification, payment confirmation, and preparation for shipment.
  • During peak seasons (e.g., Black Friday, Christmas, winter sales), processing time may extend to 3-4 business days. We will notify you via email if there is a delay in processing your order.
  • Customized or made-to-order products may require additional processing time (5-7 business days), which will be specified on the product page.

3. Shipping Methods & Delivery Timelines

We partner with trusted global carriers (e.g., USPS, UPS, DHL, FedEx, Royal Mail) to provide reliable shipping options. Delivery timelines below are estimates and do not include order processing time.

3.1 United States Shipping

Shipping Method
Delivery Timeline
Details
Standard Shipping
3-5 business days
Free for orders over \(75 USD; otherwise, flat rate of \)8.99 USD.
Expedited Shipping
2-3 business days
Flat rate of $14.99 USD.
Overnight Shipping
1-2 business days
Flat rate of $24.99 USD (available for contiguous U.S. only; excludes Alaska, Hawaii).

3.2 European Shipping

Shipping Method
Delivery Timeline
Details
Standard Shipping
4-7 business days
Free for orders over €99 EUR; otherwise, flat rate of €12.99 EUR.
Express Shipping
2-4 business days
Flat rate of €22.99 EUR.
Priority Shipping
1-3 business days
Flat rate of €34.99 EUR (available for major European cities only).
  • Note: Delivery timelines may be affected by factors beyond our control, including customs processing delays, weather conditions, carrier disruptions, or peak season volumes. We are not liable for delays caused by these external factors.

4. Shipping Fees

  • Shipping fees are calculated based on your shipping destination, order weight, and selected shipping method. The total shipping cost will be displayed during checkout before you complete your purchase.
  • Free shipping offers apply to standard shipping only and are subject to minimum order value requirements (as specified above). Free shipping does not apply to expedited, overnight, or priority shipping methods.
  • For orders containing multiple items, shipping fees are calculated based on the total weight of the package. We may ship items in separate packages if they are fulfilled from different warehouses—you will not be charged additional shipping fees for split shipments.

5. Order Tracking

  • Once your order is shipped, we will send a shipping confirmation email to the address provided during checkout. This email will include a unique tracking number and a link to track your package via the carrier’s website.
  • You can also track your order by logging into your ishoesx.com account and navigating to the "Order History" section.
  • Tracking information may take 24-48 hours to update after your order is shipped, depending on the carrier. If you do not see tracking updates within this timeframe, please contact support@ishoesx.com for assistance.

6. International Shipping & Customs

6.1 European Customs & Duties

  • For orders shipped to European countries, you are responsible for any applicable customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are not included in the product price or shipping fees.
  • Customs policies vary by country—we recommend checking with your local customs office for information on duties, taxes, and import regulations before placing your order.
  • We are required to provide accurate product information (value, description, country of origin) on customs forms. We cannot mark orders as "gifts" or understate the product value to avoid customs fees—this is illegal and may result in order seizure or additional penalties.

6.2 Customs Processing Delays

  • European customs processing times vary by country and can take 1-3 business days (or longer during peak seasons). Delays in customs are beyond our control, and we are not liable for any additional costs or delays caused by customs inspection.

7. Address Requirements & Corrections

  • You must provide a valid, accurate, and complete shipping address (including street name, house/apartment number, city, postal code, and country) during checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • If you need to correct your shipping address after placing an order, please contact support@ishoesx.com immediately. We can only modify the address if the order has not yet been shipped. Once the order is in transit, we cannot change the address, and the package will be delivered to the original address provided.
  • If an order is returned to us due to an invalid or undeliverable address, you may be required to pay additional shipping fees for re-delivery. If you decline re-delivery, we will issue a refund (excluding original shipping fees) after receiving the returned package.

8. Shipping Restrictions & Exceptions

  • We do not ship to PO boxes, APO/FPO addresses, or international territories not listed in Section 1.
  • Certain products (e.g., oversized boots, bulk orders) may be subject to additional shipping fees or longer delivery timelines. You will be notified of any such restrictions during checkout.
  • During extreme weather events, natural disasters, pandemics, or other unforeseen circumstances, shipping may be delayed or suspended. We will post updates on our website and notify affected customers via email.

9. Lost or Damaged Shipments

  • If your package is lost or damaged during transit, please contact us at support@ishoesx.com within 7 days of the estimated delivery date. Include your order number, tracking number, and details of the issue (e.g., "package marked as delivered but not received," "product damaged during shipping").
  • For lost shipments: We will work with the shipping carrier to investigate the issue. If the package is confirmed lost, we will offer a replacement or full refund (including shipping fees) at our discretion.
  • For damaged shipments: You must provide clear photos of the damaged product and packaging. We will review the claim and offer a replacement, full refund, or partial refund (as applicable) within 3-5 business days of receiving your claim.

10. Contact Us

If you have any questions about our shipping policy, need assistance tracking your order, or want to inquire about shipping to a specific location, please contact our customer support team at:
Website: ishoesx.com
We aim to respond to all shipping-related inquiries within 1-2 business days and resolve issues as quickly as possible.