Privacy Policy

Privacy Policy 

At ishoesx.com ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (ishoesx.com) or purchase our products (women’s boots, rain boots, short boots, tall boots, winter footwear) for delivery to the United States, Europe, and other service areas. By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information automatically gathered through your interaction with our website.

1.1 Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact customer service, we may collect the following:
  • Shipping and billing addresses (including country, state/province, city, postal code)
  • Payment details (credit card information, which is processed securely through third-party payment providers and not stored by us)
  • Account credentials (username, password, which is encrypted)
  • Preferences (size preferences, style interests, communication opt-ins)

1.2 Non-Personal Information

We automatically collect non-identifiable data to improve our website and services, including:
  • IP address, browser type, operating system
  • Pages visited, time spent on the website, referral source
  • Device information (model, screen resolution, location data based on IP address, limited to country/region)
  • Cookies and similar tracking technologies (see Section 4 for details)

2. How We Use Your Information

We use your personal and non-personal information for the following legitimate purposes:
  • Process and fulfill your orders (verify payment, ship products, provide order confirmations and tracking updates)
  • Manage your account (allow you to access order history, update preferences, track shipments)
  • Communicate with you (respond to inquiries, provide customer support, send important service updates)
  • Send marketing communications (newsletters, exclusive offers, style inspiration) if you have opted in; you can unsubscribe at any time via the link in our emails
  • Improve our website and products (analyze user behavior, identify trends, enhance functionality and design)
  • Prevent fraud and ensure security (detect and mitigate unauthorized transactions, protect against data breaches)
  • Comply with legal obligations (tax requirements, customs regulations for international shipping to the US and Europe)

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted third parties only as necessary to operate our business and provide services to you:
  • Payment Processors: Third-party providers (e.g., Stripe, PayPal) to securely process payments; they are prohibited from using your data for any other purpose.
  • Shipping Partners: Courier services (e.g., USPS, UPS, DHL) to deliver your orders and provide tracking; they only receive necessary shipping details.
  • Service Providers: Vendors assisting with website hosting, data analytics, email marketing, and customer support (e.g., Shopify, Mailchimp), who are bound by confidentiality agreements.
  • Legal Authorities: If required by law, court order, or government regulation (e.g., to comply with GDPR in Europe, CCPA in California, or other regional privacy laws) or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity, with prior notice if required by law.

4. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies (web beacons, pixels) to enhance your browsing experience:
  • Necessary Cookies: Required for website functionality (e.g., remembering your cart, login status); you cannot disable these without affecting site performance.
  • Analytics Cookies: Track website usage (e.g., Google Analytics) to improve our services; these do not collect personal information.
  • Marketing Cookies: Used to deliver personalized ads (e.g., social media pixels) if you have opted in; you can disable these in your browser settings.
You can manage cookie preferences through your browser (Chrome, Firefox, Safari, etc.) by deleting or blocking cookies, but this may limit certain features of our website. By using our website, you consent to our use of cookies as described in this policy.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
  • Encryption (SSL/TLS) for data transmission (e.g., when you enter payment details or personal information)
  • Secure servers and access controls (limited employee access to personal data)
  • Regular security audits and updates to website infrastructure
  • Third-party payment processors comply with PCI DSS (Payment Card Industry Data Security Standard)
While we strive to protect your data, no online transmission or storage system is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to mitigate risks.

6. Your Privacy Rights

Depending on your location (e.g., European Union under GDPR, California under CCPA), you have the following rights regarding your personal information:
  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Erasure: Request deletion of your data (subject to legal obligations, e.g., order records for tax purposes).
  • Restriction of Processing: Ask us to limit how we use your data.
  • Data Portability: Receive your data in a structured, machine-readable format to transfer to another provider.
  • Opt-Out: Unsubscribe from marketing communications at any time (via email links or by contacting support@ishoesx.com).
  • Withdraw Consent: Retract consent for data processing (where consent is the legal basis).
To exercise these rights, contact us at support@ishoesx.com with your full name, email address, and details of your request. We will respond within 30 days (or within the timeframe required by applicable law) and may request additional information to verify your identity.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:
  • Order information (shipping details, payment records) is retained for 7 years for tax and legal compliance.
  • Account information is retained until you request deletion, or if your account is inactive for 24 months (we will notify you before deactivating an inactive account).
  • Marketing data is retained until you unsubscribe or request removal.
After retention periods expire, we securely delete or anonymize your data to prevent identification.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to those third parties—we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website is not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from minors. If we discover we have collected data from a child without parental consent, we will promptly delete it. Parents or guardians may contact support@ishoesx.com to request removal of a child’s data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date, and may send an email notification if you have opted in to communications. Your continued use of our website after the update constitutes acceptance of the new terms.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:
Website: ishoesx.com
We welcome your feedback and will work to resolve any issues promptly.